Effective November 6, 2026

Service terms

These terms apply when the shop diagnoses or repairs a refrigerator, freezer, ice maker, washer, dryer, dishwasher, range, oven, cooktop, microwave, disposal, or a small commercial refrigeration unit.

Estimate and approval

In-home estimates are how the shop looks at the appliance. A price is the amount written on the invoice or told to you before the repair proceeds. The shop does not publish a flat diagnostic fee on this site. If a charge applies before repair, the shop says so before the work starts. You can decline a repair after the diagnosis. Parts already ordered for an approved repair are handled on the invoice.

Access and safety

You provide a safe path to the appliance, a working way to shut off water or power when the job needs it, and someone 18 or older on site unless you and the shop agree otherwise. The shop can stop if the appliance, the gas line, the electrical service, or the room is unsafe.

Scope

The repair covers the fault found and the work described. It does not cover a different failure, flood or pest damage, or a unit that was worked on by someone else after the visit. Commercial work is for the small refrigeration the shop accepts; it is not a facilities contract.

Credentials

Jeffrey Burgholzer is EPA Section 608 Universally certified and the shop states that it is licensed and insured. This page does not publish a license or policy number. Ask for proof when you book if you need it for a building or a commercial account.

Law

The repair contract is governed by New York law, and by the consumer law of the state where the appliance sits when that law gives you additional rights.