Effective November 6, 2026

Privacy

Reliable Refrigeration & Appliance Repair LLC (“the shop”), at 229 Wawayanda Rd, Highland Lakes, NJ 07422, collects only what it needs to schedule work, complete a repair, send an invoice, and meet the 90-day service warranty and ordinary bookkeeping.

What we collect

• Name, phone, email if you give one, town, and any address note you or the technician write down.
• Appliance type, brand, model when known, the symptom, the requested window, and notes from the visit.
• Invoice lines, amounts the shop enters, payment status, and a discount flag when you tell us you are a veteran, in law enforcement, or a first responder.
• Whether you allowed a call or text about that visit.
• A theme preference stored in this browser. The public site does not use advertising cookies or third-party analytics.

Why

We use this information to return your call, arrive at the right place, remember the appliance, invoice the work, honor the warranty on the repair that was performed, and keep records a licensed repair business needs. We do not sell customer lists.

How long

Visit and invoice records stay at least through the 90-day warranty and for the shop’s bookkeeping period. You can ask us to correct a name, phone, or note. We delete or reduce a record when the law and the warranty no longer require it. Call (845) 544-3077 or email jeffburgholzer@gmail.com.

Who sees it

Jeffrey Burgholzer and anyone he authorizes to run the desk. A payment processor or parts supplier sees only what that transaction requires. The desk is private to the Internet Identity that claims it. A visitor can submit a request and cannot read the book.

This website

A request form stores the ticket so the shop can see it. Submitting the form is not a confirmed appointment. Do not put a full card number or a government ID in the symptom box.